INFORMATION

ERIK’S POI TOYS ENDEAVOURS TO ENSURE THAT YOU ARE 100% SATISFIED WITH YOUR SHOPPING EXPERIENCE ON OUR WEBSITE.

WE HAVE PROVIDED AS MUCH INFORMATION AS POSSIBLE WITH REGARD TO OUR WEBSITE POLICIES. IF YOU REQUIRE FURTHER INFORMATION OR CLARIFICATION OF ANY POINTS PLEASE CONTACT US BY ANY MEANS LISTED IN OUR CONTACT US SECTION.

PLACING AN ORDER

THIS IS A VERY SIMPLE PROCESS : SIMPLY BROWSE OUR SHOPPING PAGES, SELECT YOUR PRODUCT AND COLOUR OPTION IF APPLICABLE THEN ADD TO CART.

AT THIS STAGE YOU WILL BE ASKED IF YOU WISH TO CONTINUE SHOPPING OR PROCEED TO CHECKOUT.

STEP 1. SHIPPING / BILLING ADDRESS

IF YOU HAVE NOT REGISTERED YOU WILL BE ASKED TO COMPLETE YOUR BILLING ADDRESS WHICH WILL BE USED AS YOUR DEFAULT SHIPPING ADDRESS. IF YOU HAVE PRE-REGISTERED YOU WILL HAVE THE OPTION TO REGISTER ADDITIONAL SHIPPING ADDRESSES.

SELECT A SHIPPING ADDRESS AND CLICK NEXT TO CONTINUE.

STEP 2. SHIPPING METHOD

A SELECTION OF SHIPPING METHODS AVAILABLE FOR YOUR SHIPPING ADDRESS WILL NOW BE DISPLAYED. SELECT FROM THE LIST AND CLICK NEXT TO CONTINUE.

STEP 3. PAYMENT METHOD

ALL PAYMENTS ARE PROCESSED BY DEFAULT VIA RBS WORLDPAY.

STEP 4. CONFIRM ORDER

HERE YOU WILL BE ASKED TO REVIEW YOUR ORDER AND CONFIRM YOUR DETAILS. PLEASE THEN PLACE ORDER.

YOU WILL THEN RECEIVE CONFIRMATION THAT YOUR ORDER HAS BE SUCCESSFULLY PLACED. CONFIRMATION WILL ALSO BE SENT TO YOUR EMAIL ADDRESS.

THE CONFIRMATION PAGE WILL NOW SHOW A 'PROCEED TO PAYMENT' BUTTON. CLICK ON THIS BUTTON TO PROCEED TO RBS WORLDPAY'S SECURE PAYMENT SERVER. COMPLETE YOUR PAYMENT USING YOUR PREFERRED PAYMENT METHOD. RBS WORLDPAY WILL THEN PROVIDE CONFIRMATION OF YOUR PAYMENT VIA EMAIL.

IF IN THE UNFORTUNATE SITUATION THAT WE DO NOT HAVE IN STOCK THE PRODUCT OR COLOUR YOU REQUESTED WE WILL CONTACT YOU AND OFFER A SUBSTITUTE. IF THIS IS NOT ACCEPTABLE WE WILL OFFER A COMPLETE REFUND.

MANAGING YOUR ACCOUNT

IF YOU REGISTER AN ACCOUNT YOU WILL BE ABLE TO MANAGE YOUR BILLING ADDRESS, SHIPPING ADDRESS AND ALSO REVIEW ANY PREVIOUSLY PLACED ORDERS. AFTER LOGGING IN CLICK ON THE 'MY ACCOUNT' BUTTON TO TAKE YOU TO THE ACCOUNT MANAGEMENT PAGE.

SHIPPING ADDRESSES

IF REGISTERED YOU CAN PROVIDE MULTIPLE SHIPPING ADDRESSES IN ADDITION TO YOUR BILLING ADDRESS WHICH IS USED FOR SHIPPING BY DEFAULT. THESE SHIPPING ADDRESSES ARE THEN AVAILABLE FOR SELECTION DURING THE CHECKOUT PROCESS.

REVIEWING ORDERS

THE ACCOUNT MANAGEMENT PAGE ALSO PROVIDES A LIST OF PREVIOUSLY PLACED ORDERS AND THEIR STATUS, I.E. PENDING, CONFIRMED, CANCELLED, ETC. IF AN ORDER HAS BEEN PREVIOUSLY PLACED BUT PAYMENT HAS NOT YET BEEN MADE IT IS POSSIBLE TO PROCEED TO THE PAYMENT PAGE FROM THE ORDER DETAILS PAGE. THIS PAGE ALSO GIVES EXACT DETAILS OF ALL ELEMENTS OF THE ORDER FOR FUTURE REFERENCE.

SHIPPING

UK DELIVERIES

ALL PRODUCTS PURCHASED FROM ERIK'S POI TOYS ARE INCLUSIVE OF POSTAGE & PACKING COSTS FOR ALL UK ORDERS.

ALL ORDERS ARE SENT ROYAL MAIL 1ST CLASS.

WE AIM TO DESPATCH ORDERS WITHIN 24 HOURS OF RECEIPT HOWEVER AT CERTAIN TIMES THIS MAY TAKE LONGER.

PLEASE ALLOW UP TO 7 WORKING DAYS FOR YOUR ORDER TO BE PROCESSED AND DELIVERED.

INTERNATIONAL DELIVERIES

INTERNATIONAL ORDERS ARE SENT AIR MAIL POST.

SHIPPING RATES ARE CALCULATED BY THE WEIGHT AND DESTINATION. THESE CHARGES WILL BE AUTOMATICALLY CALCULATED WHEN YOU ARRIVE AT THE CHECKOUT AND HAVE ENTERED YOUR SHIPPING ADDRESS.

PLEASE ALLOW UP TO 7 WORKING DAYS FOR ALL EUROPEAN ORDERS AND UP TO 14 DAYS FOR ALL OTHER DESTINATIONS.

WE PRIDE OURSELVES ON DELIVERING YOUR  ORDER AS QUICKLY AS POSSIBLE.

RETURNS

WE WANT YOU TO BE 100% SATISFIED WITH YOUR PURCHASE FROM ERIK’S POI TOYS THEREFORE WE OFFER A  MONEY BACK GUARANTEE FOR ITEMS PURCHASED DIRECTLY THROUGH OUR WEBSITE FOR 7 DAYS AFTER DATE OF PURCHASE - PROVIDING THE ITEMS ARE IN A RESALEABLE CONDITION.

IF YOU WOULD LIKE TO TAKE ADVANTAGE OF THIS GUARANTEE PLEASE CONTACT US WITH THE FOLLOWING DETAILS :

• - NAME AND ADDRESS

• - ORDER NUMBER

• - DETAILS OF ITEM

• - REASON FOR RETURN

WE WILL REFUND THE PRICE OF THE GOODS BUT NOT THE POSTAGE COSTS. YOU MUST RETURN THE GOODS TO US AT YOUR OWN EXPENSE.  RECORDED POST IS RECOMMENDED AS THE ITEM IS RETURNED AT YOUR RISK.

DAMAGES

IN THE EVENT THAT GOODS ARRIVE IN A DAMAGED CONDITION OR A MANUFACTURING ERROR HAS OCCURRED PLEASE CONTACT ERIK'S POI TOYS ON

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

WITHIN 7 DAYS PROVIDING THE FOLLOWING INFORMATION.

• - NAME AND ADDRESS

• - ORDER NUMBER

• - DETAILS OF ITEM AND DESCRIPTION OF DAMAGE

ERIK'S POI TOYS WILL THEN CONTACT YOU AS A MATTER OF URGENCY TO RESOLVE THE MATTER BY EITHER PROVIDING A REPLACEMENT, CREDIT NOTE OR FULL REFUND.

REFUNDS

IN THE EVENT THAT GOODS ARRIVE IN A DAMAGED CONDITION OR EITHER A MANUFACTURING ERROR HAS OCCURRED OR SIMPLY YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE (SEE RETURNS POLICY) PLEASE CONTACT ERIK'S POI TOYS ON

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

WITHIN 7 DAYS PROVIDING THE FOLLOWING INFORMATION.

• - NAME AND ADDRESS

• - ORDER NUMBER

• - DETAILS OF ITEM AND DESCRIPTION OF DAMAGE

ERIK'S POI TOYS WILL THEN CONTACT YOU AS A MATTER OF URGENCY TO RESOLVE THE MATTER BY EITHER PROVIDING A REPLACEMENT, CREDIT NOTE OR FULL REFUND.

COMPLAINTS

SHOULD YOU HAVE ANY REASON FOR COMPLAINT WITH OUR LEVEL OF SERVICE, PRODUCTS OR ANY OTHER ISSUE PLEASE CONTACT ERIK'S POI TOYS ON

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PROVIDING THE FOLLOWING INFORMATION (WHERE APPLICABLE).

• - NAME AND ADDRESS

• - ORDER NUMBER

• - DETAILS OF COMPLAINT

ERIK'S POI TOYS WILL THEN CONTACT YOU WITHIN 7 DAYS OF RECEIPT TO RESOLVE YOUR COMPLAINT.

LEGAL DISCLAIMER

DUE TO THE NATURE OF THE EQUIPMENT, ERIK’S POI TOYS ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR ANY INJURY, ACCIDENT OR DEATH CAUSED BY ANY OF ITS PRODUCTS WHETHER DIRECTLY OR INDIRECTLY. IT IS THE RESPONSIBILITY OF THE INDIVIDUAL TO TAKE THE NECESSARY PRECAUTIONS AND TO MINIMISE FIRE HAZARDS. USE AT YOUR OWN RISK. USING THE EQUIPMENT PROVIDED STATES THAT YOU FULLY ACCEPT THESE TERMS AND CONDITIONS AND THAT YOU ARE ACCEPTING FULL AND UNCONDITIONAL RESPONSIBILITY FOR ANY CONSEQUENCES CAUSED. IF YOU DO NOT WANT TO ACCEPT FULL AND UNCONDITIONAL RESPONSIBILITY FOR THE GOODS SUPPLIED AND ANY CONSEQUENCES CAUSED, PLEASE RETURN THE GOODS PURCHASED AND ERIK’S POI TOYS WILL REFUND YOU IN FULL.

PLEASE BE SAFE NOT SORRY!!